What do I do?

1.  Call Rocky River Restoration at 844-762-5974
We are properly licensed, insured, and trained in the specialized fields of cleaning, biocides, extraction, drying, and moisture measuring – all necessary steps in properly returning your home to a safe and livable state.

2.  Your safety is most important!  Do not enter a room where there is standing water unless the main power source has been disconnected; shock hazards are common and dangerous. Check the building’s structural integrity before entering, looking for things like falling debris from a damaged ceiling. If you absolutely must enter a flooded area, make sure you’re wearing proper personal protective equipment and try to stay out of the water as much as possible to further reduce the risk of injury. Items such as protective clothing, sturdy shoes, gloves, eye protection, and an organic vapor respirator (paint respirator) can protect you from exposure to dangerous microorganisms that can grow quickly.

3.  Do not use electrical appliances in a room where there is standing water or the floor is wet. Do not attempt to remove the water yourself with a household vacuum.

4. If the power source to the room or area has been disconnected, and only if it is structurally safe for you to enter the area, you may remove any breakables or valuables that are not yet but likely to sustain damage if unmoved.

5. Even though it can take mold a few days to appear, anything that can be done to control or minimize its speed of growth is vital. Mold thrives in moist environments with stale air, organic food sources (paper, wood, etc.), and temperatures between 68 and 86 degrees Fahrenheit. To reduce these risks, keep air moving by opening windows and doors. Fresh air discourages the growth of mold and other microorganisms and can also help reduce inhalation risks.

What does Rocky River do?

Once at your home, The Rocky River Team will begin removing and disposing of all wet, porous components such as mattresses, pillows, crown or base molding, insulation, portions of damaged walls, and any carpet with pad, laminate, tile, or sheet vinyl floor coverings. Wood flooring will be removed to expose wet saturation pockets underneath and allow for proper drying, cleaning, and sanitizing. Other items such as wet clothing, furniture, and household fabrics are usually salvageable and we can coordinate Content Management for the removal, cleaning, and return of these items. The next, and arguably the most important, step is thoroughly drying the damaged space. Beginning reconstruction before a space is thoroughly dry can cause dry rot, ongoing structural damage, and negative health effects. Dryness is impossible to determine by touch and requires a professional moisture assessment, which we are licensed and trained to perform.

The experts at Rocky River Restoration will address…

• Water Removal
• Broken Pipes
• Sprinkler Damage
• Flood Water Damage
• Sewer and Water Backup
  … and many other factors.

What to expect from the process…

The damage is contained, now what?

Rocky River Restoration has the necessary experience in communicating with and direct-billing your insurance company for all of our water mitigation services. Beyond handling the damage itself, our services include creating a scope of work to be submitted directly to your insurance carrier for approval and payment. Our history of serving the Metro-Charlotte area since 2000 as Olympic Development & Construction, also provides us the experience and skills necessary to rebuild your home or business back to pre-loss condition. Most often our customers tell us that, as devastating as a disaster can be, Rocky River Restoration makes getting life and business back to normal a seamless and easy process.